Shipping policy

Effective Date: July 5, 2026

At Libélora, we are committed to delivering your order safely and efficiently. Please review our shipping policy below before placing an order.

Order Processing

  • Orders are processed within 1–3 business days (Monday–Friday, excluding public holidays).

  • Once your order has been processed and shipped, you will receive a confirmation email with tracking information.

  • During holidays, sales, or periods of high order volume, processing times may be slightly extended.

Estimated Shipping Times

We proudly ship worldwide. Estimated delivery times are:

  • United States: 7–15 business days

  • Canada: 7–15 business days

  • United Kingdom: 7–15 business days

  • Australia: 7–15 business days

  • Europe: 10–18 business days

  • Asia: 7–14 business days

  • Rest of the World: 10–25 business days

Please note that these are estimated delivery times only and are not guaranteed. Delivery may be affected by customs clearance, weather conditions, public holidays, carrier delays, or other unforeseen circumstances beyond our control.

Shipping Rates

Shipping charges are calculated automatically at checkout based on your shipping destination and selected shipping method.

From time to time, Libélora may offer free shipping promotions. Any applicable offers will be displayed on our website.

Order Tracking

After your order has been shipped, you will receive a tracking number via email. Tracking information may take up to 24–48 hours to become active.

Customs, Duties & Taxes

International orders may be subject to customs duties, taxes, or import fees determined by your country's customs authorities. These charges are the responsibility of the customer and are not included in the purchase price or shipping cost.

Incorrect Shipping Address

Please ensure that your shipping address is accurate before completing your purchase. Libélora is not responsible for packages delayed or lost due to incorrect or incomplete shipping information provided by the customer.

If you notice an error after placing your order, please contact us immediately. We will do our best to update your order before it is shipped.

Lost, Delayed, or Stolen Packages

Once your package has been handed over to the shipping carrier, delivery is the responsibility of the carrier. If your shipment is delayed, lost, or marked as delivered but cannot be located, please contact the shipping carrier first. If you need further assistance, our support team will be happy to help.

Damaged Items

If your order arrives damaged, please contact us within 48 hours of delivery with:

  • Your order number

  • Clear photos of the damaged item(s)

  • Photos of the shipping packaging

We will review your request and provide an appropriate resolution as quickly as possible.

Contact Us

If you have any questions regarding shipping or your order, please contact us at:

Email: support@libelora.com

Thank you for shopping with Libélora – World of Elegance.